Effective Date: October 3, 2024

At Pure Organic Healthcare, we are committed to providing high-quality products to our customers. If, for any reason, you are not fully satisfied with your purchase, we are here to assist you with returns and exchanges. Please carefully review the following terms regarding returns and exchanges.

Eligibility for Returns and Exchanges

• Timeframe: You can request a return or exchange within 7 days of receiving the product.
• Product Condition: Items must be returned in their original packaging, unused, and in the same condition as received.
• Non-Returnable Items: For health and hygiene reasons, certain items such as opened supplements, personal care products, and consumables are non-returnable unless defective.

Process for Returns

• Contact Us: To initiate a return, contact our customer service team via email at info@pureorganichealthcare.com or call us at +233 54 654 0386 within the return period.
• Return Shipping: Customers are responsible for the cost of return shipping, unless the product is defective or incorrect. We recommend using a trackable shipping method to ensure safe delivery.

Refunds

• Approval Process: Once we receive the returned product and inspect it, we will notify you of the approval or rejection of your refund.
• Refund Method: Approved refunds will be issued to the original payment method within 7 business days.
• Partial Refunds: In some cases, only partial refunds are granted for items not returned in their original condition or with signs of use.

Exchanges

• Defective or Damaged Products: If your item arrives defective or damaged, you are eligible for a free exchange. Contact us within 7 days of delivery, and we will replace the item at no additional cost.

Cancellations

• Orders can be canceled within 24 hours of purchase. After this period, the order will be processed, and our return policy will apply.

Contact Us

For any questions or concerns about your return or exchange, please reach out to us:

Email: info@pureorganichealthcare.com
Phone: +233 54 654 0386